The City of Cripple Creek is encouraging citizens to register for CodeRED. CodeRED is a telephone communication service that allows us to quickly notify citizens about emergency situations. All citizens and business are encouraged to register.
The City of Cripple Creek will use the CodeRED system to notify citizens about emergencies such as:
Severe Weather – severe weather warning notifications will be issued within seconds after being issued by the National Weather Service. Weather notifications are issued for the immediate threats of severe thunderstorm warnings, flash flood warnings and tornado warnings. Other emergencies include:
- Drinking water contamination
- Utility outage
- Evacuation notice and route
- Missing person
- Fires or floods
- Bomb threat
- Hostage situation
- Chemical spill or gas leak
- Other emergency incidents where rapid and accurate notification is essential
It’s easy for you and your family members to register – simply go to the following registration link and fill out the required information.
What is CodeRED and why is it important to me?
CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.
When will CodeRED be used?
Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories, evacuation notices and street closures or weather-related delays for events.
Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?
This system is an enhancement to existing means of communication and is meant to supplement current or past systems used for mass notification.
Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?
Residents will need to sign up to ensure their information is in the CodeRED system. The home page of the City of Cripple Creek website, www.cripplecreekgov.com, has a link to the CodeRED Community Notification Enrollment page, where you can register online. If you do not have online access, copies of the registration form are available at City Hall in Cripple Creek.
I have a business located in Cripple Creek. Can I arrange to have CodeRED contact my business?
Yes. Fill out the CodeRED registration form but be sure to select the “This address is business” option. Please note that emergency calls can only be delivered to a direct-dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.
What if I want to register additional numbers for my address?
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.
Is my personal information protected?
CodeRED is a service of Emergency Communications Network, which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data that residents have supplied to third parties.
How will I recognize a CodeRED message?
A CodeRED emergency message will have a caller ID of 866-419-5000. A CodeRED general message will have a caller ID of 855-969-4636. (We suggest you program both numbers in your cell phone as two separate contacts, using “CodeRED Emergency” and “CodeRED General” as the contact names.) If you need to replay the emergency notification message again, simply dial the number, and you will be able to hear the message again.
What should I do if I receive a CodeRED message?
Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless directed to do so or if you need immediate aid from the police or fire department.
I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?
Make sure you have at least one working corded telephone – and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.
Will the CodeRED system leave a message on an answering machine?
Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.
What happens if the line is busy?< br/> If the line is busy, CodeRED will try two more times to connect.
What circumstances might prevent a message from being delivered to me?
- If your contact information has changed and you have not registered your new information.
- If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
- If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
- If you have a privacy manager on your main phone and you did not register an alternate phone number.
The City of Cripple Creek will receive a report of undelivered calls and can instruct the CodeRED system to begin another round of calls to busy numbers. It is best to have an alternate phone number in the calling database for these situations.
Is there an app for CodeRED?
Yes. The CodeRED Mobile Alert app can be downloaded for free on Google Play and iTunes. It provides advanced, real-time, hyperlocal alerts to subscribers within the reach of a given location generated by public safety officials across the United States and Canada.